Terms and Conditions

Terms and Conditions - Megumi one,Inc. / RideExtremeDirt.com

Please carefully read these Terms and Conditions ("Terms") before using our website, Megumi one,Inc., or purchasing any products from us. By accessing or using our website and/or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or making a purchase.

Cancellation Policy:
1.Cancellation Before Order Processing:

  • If you decide to cancel your order before it has been processed, there will be no cancellation fee.
  • We typically begin processing orders on the same business day, so please notify us as soon as possible if you wish to cancel.

2. Cancellation After Order Processing (Within 2 Hours):

  • If you choose to cancel your order after it has been processed and it has been less than 2 hours since you placed the order, a 3% order cancellation fee will be applicable.
  • This fee is necessary to cover payment processing and the labor involved in loading and unloading the items.

3. Restocking Charges:

  • Certain items and special order items may be subject to a restocking charge if canceled before shipping.
  • The restocking charge, if applicable, will be clearly communicated to you at the time of purchase or cancellation.

4. Cancellation of Shipped Orders:

  • If an order has already been shipped and you decide to cancel it, we will process a refund for you.
  • However, the refund will be issued after deducting the actual outgoing and return shipping charges incurred.
  • Additionally, a 25% restocking fee may be applicable to cover handling and administrative costs.

Shipping & Delivery Policy
1. Processing Time: Once your order is placed, we will process and prepare it for shipment within 2 business days. This included order verification, quality checks, and packaging.
**Due to extremely high volume during the holiday season, it may take 48-72 business hours to process orders.

2. Shipping Methods: We offer various shipping methods to cater to different needs. You can choose the shipping option that best suits your needs. You can choose the shipping option that best suits your requirements during the checkout process please note that shipping cost may vary depending on the selected method.

3. Estimated Delivery Time: The estimated delivery time depends on the destination and the shipping method chosen. During the checkout process, you will see the4 estimated delivery time frame for your order. Please keep in mind that these are estimated times and can be subject to unforeseen delays beyond our control.

Shipping Time:

  • Standard Ground: 2-6 business days
  • Expedited Shipping : 2-3 business days

4. Order Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment on our websites or through the designated shipping carrier's websites. This allows you to stay updated on the status of your delivery.

5. Delivery Confirmation: Upon delivery, we require a signature to ensure that your order reaches you securely. If you are unavailable at the time of delivery, the carrier will leave a notice with further instructions for re-delivery or pick up.

Return Policy - Not Satisfied with Your Product:

  • If you are not satisfied with your purchased product, you may request a return within 30 days from the date of delivery. The product must be in unused and resalable condition, with all original packaging and accessories included.
  • Please contact our customer support team to initiate the return process. You may be responsible for return shipping costs and any applicable restocking fees.
  • Once the returned product is received and inspected, we will process a refund or exchange based on our discretion and the specific circumstances of the return.

The return and change policy for dirt bikes at RideExtremedirt.com is as follows:

  • Timeframe: You have up to 30 days from the delivery date to initiate a return for the product.
  • Restocking Fee: If you choose to return the dirt bike, a 25% restocking fee will be applied.
  • Purchase Source: Only items purchased directly from the Megumi one,Inc online store will be accepted for returns.
  • Packaging and Accessories: The dirt bike must be returned in its original packaging, including any accessories, manuals, and documentation.
  • Return Shipping: The customer is responsible for covering the return shipping fees.
  • Please contact our Customer Support team to start the return process. All product returns require a Return Merchandise Authorization (RMA) number.
  • You may obtain an RMA number by contacting Customer Service through email or contact us with the contact us page.
  • Any returns without an RMA# will not be accepted and refused

If you refuse delivery, miss your delivery appointment, or return a non-defective, undamaged, or incorrectly assembled product, you will be responsible for all original and return shipping costs. When items are returned as damaged or defective, they undergo inspection and testing upon arrival. In addition, these items may be subject to a restocking fee ranging from 25%. The specific return shipping fees vary depending on the size and weight of the item. It is important to pay the return shipping fees directly to the freight carrier in advance. Failure to do so may result in your return being refused or shipping fees being deducted from your refund once the item is received at our warehouse.

Shipment Inspection / Shipping Damage Policy

  • It is essential that you inspect your shipment immediately upon arrival and carefully note any damages to the shipment, including damage to the shipping container. If there is any damage to your shipment, it is crucial to note it on the delivery receipt when signing for your package(s). Please follow the guidelines below:
  • Inspection upon Delivery: Upon receiving your shipment, please inspect the contents for any visible damage or discrepancies. Take note of any damages to the packaging or the products themselves.
  • Noting Damages: If you identify any damages, it is important to clearly and explicitly note them on the delivery receipt provided by the carrier. Be specific and detailed in your description of the damages.
  • Reporting Damages: To ensure prompt resolution, please report any damages to us within 5 days of receiving your shipment. Contact our customer service team and provide them with the necessary details, including the order number, description of the damages, and supporting photographs, if available.
  • Claims Process: Upon receiving your report, we will initiate the claims process on your behalf. Our team will assess the damages and work towards a resolution.
  • Depending on the circumstances, we will either send out new replacement parts or arrange for an exchange of the entire shipment.

Please note that failure to report damages within the specified timeframe may limit our ability to file a claim with the shipping carrier and provide you with a suitable resolution.

Warranty Policy:
Thank you for choosing Megumi one,Inc. We are committed to providing you with high-quality products, including dirt bikes, ATVs, scooters, hoverboards, and more. Our warranty policy ensures your satisfaction and protection against manufacturing defects. Please carefully review the following warranty details:

1. Warranty Coverage:

  • Our warranty is provided by the manufacturer of the featured products and is extended to you through our company.
  • The duration of the warranty for the engine is 1 month from the date you receive your product.
  • The duration of the warranty for parts is 1 month from the date you receive your product.

2. Warranty Service:

  • We will service your product under warranty at no additional cost.
  • However, please note the following terms and conditions:
  • Buyers are responsible for shipping or towing their product to our facility for any warranty service(s).
  • Any charges associated with shipping, towing, or outside repair labor are not covered under warranty.

3. Limitations and Exclusions:
a. The following items are not covered under warranty:

  • Wheels (tires and rims)
  • Clutches
  • Lubricants
  • Gaskets
  • Extreme riding, racing, or competition
  • Loss of time without the motorcycle
  • Vandalism, fire, or theft
  • Crash or accident
  • Unauthorized outside repair
  • Outside labor charges
  • Towing or shipping charges to and from our facility

4.Standard Wear and Tear:
a. Certain parts are subject to standard wear and tear and are not covered under warranty.
b. These parts include, but are not limited to:

  • Batteries
  • Body Parts (fenders, covers, housings, etc.)
  • Brakes

Please note that our warranty policy is subject to the terms and conditions set forth by the manufacturer. We recommend thoroughly reading the product manual and understanding any specific warranty information provided by the manufacturer.

Inherent Risks:
Warning! Riding activities involving dirt bikes, scooters, ATVs, go-karts, pocket bikes, and hoverboards carry inherent risks of serious bodily injury or death.

a.These risks may result from your actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others.

b. By participating in any riding activities, you fully accept and assume all risks, losses, costs, and damages associated with such activities. You are responsible for ensuring your own safety and adhering to all applicable laws, regulations, and safety guidelines.

We reserve the right to modify or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for any changes.