Terms and Conditions - RideExtremeDirt.com
Please carefully read these Terms and Conditions ("Terms") before using our website, RideExtremeDirt.com, or purchasing any products from us. By accessing or using our website and/or making a purchase, you agree to be
bound by these Terms. If you do not agree to these Terms, please refrain from
using our website or making a purchase.
1.Cancellation Before Order Processing:
-If you decide to cancel your order before it has been processed, there will be
no cancellation fee.
-We typically begin processing orders on the same business day, so please notify us as soon as possible if you wish to cancel.
2. Cancellation After Order Processing (Within 2 Hours):
-If you choose to cancel your order after it has been processed and it has been
less than 2 hours since you placed the order, a 3% order cancellation fee will be
-This fee is necessary to cover payment processing and the labor involved in
loading and unloading the items.
3. Restocking Charges:
-Certain items and special order items may be subject to a restocking charge if
canceled before shipping.
-The restocking charge, if applicable, will be clearly communicated to you at the
time of purchase or cancellation.
4. Cancellation of Shipped Orders:
If an order has already been shipped and you decide to cancel it, we will process a refund for you.
-However, the refund will be issued after deducting the actual outgoing and return shipping charges incurred.
-Additionally, a 25% restocking fee may be applicable to cover handling and
Shipping & Delivery Policy
1. Processing Time: Once your order is placed, we will process and prepare it for shipment within 2 business days. This included order verification, quality checks, and packaging.
**Due to extremely high volume during the holiday season, it may take 48-72 business hours to process orders.
2. Shipping Methods: We offer various shipping methods to cater to different
needs. You can choose the shipping option that best suits your needs. You can
choose the shipping option that best suits your requirements during the
checkout process please note that shipping cost may vary depending on the
3. Estimated Delivery Time: The estimated delivery time depends on the
destination and the shipping method chosen. During the checkout process, you
will see the4 estimated delivery time frame for your order. Please keep in mind
that these are estimated times and can be subject to unforeseen delays beyond
Standard Ground: 2-6 business days / Expedited Shipping : 2-3 business days
4. Order Tracking: Once your order is shipped, we will provide you with a
tracking number. You can use this number to track the progress of your
shipment on our websites or through the designated shipping carrier's
websites. This allows you to stay updated on the status of your delivery.
5. Delivery Confirmation: Upon delivery, we require a signature to ensure
that your order reaches you securely. If you are unavailable at the time of
delivery, the carrier will leave a notice with further instructions for re-
delivery or pick up.
Return Policy - Not Satisfied with Your Product:
c. If you are not satisfied with your purchased product, you may request a return
within 30 days from the date of delivery. The product must be in unused and
resalable condition, with all original packaging and accessories included.
d. Please contact our customer support team to initiate the return process. You
may be responsible for return shipping costs and any applicable restocking fees.
c. Once the returned product is received and inspected, we will process a refund
or exchange based on our discretion and the specific circumstances of the
The return and change policy for dirt bikes at RideExtremedirt.com is as follows:
1. Timeframe: You have up to 30 days from the delivery date to initiate a return
for the product.
2. Restocking Fee: If you choose to return the dirt bike, a 25% restocking fee will
3. Purchase Source: Only items purchased directly from the Ridethedirtusa.com
online store will be accepted for returns.
4. Packaging and Accessories: The dirt bike must be returned in its original
packaging, including any accessories, manuals, and documentation.
5. Return Shipping: The customer is responsible for covering the return shipping
Please contact our Customer Support team to start the return process. All
product returns require a Return Merchandise Authorization (RMA) number.
You may obtain an RMA number by contacting Customer Service through email
or contact us with the contact us page.
Any returns without an RMA# will not be accepted and refused
If you refuse delivery, miss your delivery appointment, or return a non-defective,
undamaged, or incorrectly assembled product, you will be responsible for all
original and return shipping costs. When items are returned as damaged or
defective, they undergo inspection and testing upon arrival. In addition, these
items may be subject to a restocking fee ranging from 25%. The specific return
shipping fees vary depending on the size and weight of the item. It is important to
pay the return shipping fees directly to the freight carrier in advance. Failure to do
so may result in your return being refused or shipping fees being deducted from
your refund once the item is received at our warehouse.
Shipment Inspection / Shipping Damage Policy
It is essential that you inspect your shipment immediately upon arrival and
carefully note any damages to the shipment, including damage to the shipping
container. If there is any damage to your shipment, it is crucial to note it on the
delivery receipt when signing for your package(s). Please follow the guidelines
1) Inspection upon Delivery: Upon receiving your shipment, please inspect the
contents for any visible damage or discrepancies. Take note of any damages to
the packaging or the products themselves.
2) Noting Damages: If you identify any damages, it is important to clearly and
explicitly note them on the delivery receipt provided by the carrier. Be specific
and detailed in your description of the damages.
3) Reporting Damages: To ensure prompt resolution, please report any damages
to us within 5 days of receiving your shipment. Contact our customer service
team and provide them with the necessary details, including the order number,
description of the damages, and supporting photographs, if available.
4) Claims Process: Upon receiving your report, we will initiate the claims process
on your behalf. Our team will assess the damages and work towards a
resolution. Depending on the circumstances, we will either send out new
replacement parts or arrange for an exchange of the entire shipment.
Please note that failure to report damages within the specified timeframe may
limit our ability to file a claim with the shipping carrier and provide you with a
Thank you for choosing RideExtremeDirt.com. We are committed to providing
you with high-quality products, including dirt bikes, ATVs, scooters, hoverboards,
and more. Our warranty policy ensures your satisfaction and protection against
manufacturing defects. Please carefully review the following warranty details:
1. Warranty Coverage:
Our warranty is provided by the manufacturer of the featured products and is
extended to you through our company.
The duration of the warranty for the engine is 1 month from the date you
receive your product.
The duration of the warranty for parts is 1 month from the date you receive
2. Warranty Service:
We will service your product under warranty at no additional cost.
However, please note the following terms and conditions:
Buyers are responsible for shipping or towing their product to our facility for
any warranty service(s).
Any charges associated with shipping, towing, or outside repair labor are not
covered under warranty.
3. Limitations and Exclusions:
a. The following items are not covered under warranty:
Wheels (tires and rims)
Extreme riding, racing, or competition
Loss of time without the motorcycle
Vandalism, fire, or theft
Crash or accident
Unauthorized outside repair
Outside labor charges
Towing or shipping charges to and from our facility
4.Standard Wear and Tear:
a. Certain parts are subject to standard wear and tear and are not covered
b. These parts include, but are not limited to:
Body Parts (fenders, covers, housings, etc.)
Please note that our warranty policy is subject to the terms and conditions set
forth by the manufacturer. We recommend thoroughly reading the product
manual and understanding any specific warranty information provided by the
Warning! Riding activities involving dirt bikes, scooters, ATVs, go-karts, pocket
bikes, and hoverboards carry inherent risks of serious bodily injury or death.
a.These risks may result from your actions or inactions, the actions or inactions
of others, participating or not participating in the activity, the condition in which
the activity takes place, or the negligence of others.
b. By participating in any riding activities, you fully accept and assume all risks,
losses, costs, and damages associated with such activities. You are responsible
for ensuring your own safety and adhering to all applicable laws, regulations, and
We reserve the right to modify or update these Terms at any time without prior
notice. It is your responsibility to review these Terms periodically for any